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Privacy Policy

Effective Date: May 13, 2026

This Privacy Policy for Lumino AI, SIA ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at https://www.luminosuccess.com or any website of ours that links to this Privacy Policy
  • Engage with us in other related ways, including any sales, marketing, or events

About our Services: Lumino AI provides done-for-you Google Business Profile management and review response services for independent restaurants in the United States. We help restaurants improve their online reputation, respond to customer reviews, and increase visibility on Google Search and Google Maps. Our service is delivered as a managed monthly subscription with no software for clients to install or maintain.

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at corporate@luminosuccess.com.

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information we collect may include the following:

  • Names
  • Email addresses
  • Billing addresses (collected via our payment processor when subscribing to a paid plan)
  • Restaurant business names

Sensitive Information. We do not process sensitive information.

Payment Data. If subscribing to our paid Services, we use a third-party payment processor (Stripe) to handle all payment transactions. Stripe collects the data necessary to process your payment, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Stripe directly. You may find their privacy notice at https://stripe.com/privacy.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This includes:

  • Log and Usage Data — IP address, browser type, device info, activity logs
  • Device Data — Computer/phone/tablet info, OS, hardware identifiers
  • Location Data — Approximate location derived from IP address

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Information collected from other sources

We may obtain information about you from publicly available sources, including Google Business Profile listings and other public business information sources.

2. How Do We Process Your Information?

We process your personal information for a variety of reasons:

  • To comply with our legal obligations
  • To deliver and facilitate delivery of services to users
  • To deliver targeted advertising to users
  • To determine the effectiveness of promotional campaigns
  • To evaluate and improve our Services, products, marketing, and user experience
  • To identify usage trends
  • To post testimonials with users' consent
  • To protect our Services and prevent fraud
  • To request feedback
  • To respond to user inquiries and offer support
  • To send administrative information to users
  • To send users marketing and promotional communications, where permitted

3. When and With Whom Do We Share Your Personal Information?

We may share information with the following categories of third-party service providers:

  • Ad Networks (e.g., Google Ads)
  • AI Platforms (e.g., OpenAI)
  • Cloud Computing Services
  • Data Analytics Services (e.g., Google Analytics)
  • Data Storage Service Providers
  • Payment Processors (e.g., Stripe)
  • Performance Monitoring Tools (e.g., Google Tag Manager)
  • Sales & Marketing Tools
  • Website Hosting Service Providers

We have contracts in place with these third parties designed to help safeguard your personal information. We do not sell personal information.

4. Do We Use Cookies and Other Tracking Technologies?

Yes. We use:

  • Targeting Cookies / Marketing Cookies via Google Ads
  • Beacons, Pixels, and Tags via Google Analytics, Google Tag Manager, and Google Ads conversion tracking

We use Google Analytics with the following features: Google Analytics Remarketing, Google Display Network Impression Reporting, and Google Analytics Demographics and Interests Reporting.

To opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.

5. Do We Offer Artificial Intelligence-Based Products?

Yes. Our AI products are provided through third-party service providers including OpenAI and are designed for:

  • AI document generation
  • Natural language processing
  • Text analysis

We use AI to generate professional review responses on behalf of clients and analyze customer sentiment in reviews.

Opting Out of AI Processing: Contact us at corporate@luminosuccess.com to request opt-out.

6. How Long Do We Keep Your Information?

We retain personal information for as long as the user has an account with us or remains an active customer, unless a longer retention period is required or permitted by law.

7. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect your personal information. However, no electronic transmission can be guaranteed 100% secure.

8. Do We Collect Information from Minors?

No. We do not knowingly collect data from or market to children under 18 years of age.

9. What Are Your Privacy Rights?

Email corporate@luminosuccess.com for any privacy questions or to:

  • Withdraw consent
  • Opt out of marketing communications (also available via the unsubscribe link in our emails)

10. Controls for Do-Not-Track Features

We do not currently respond to DNT browser signals or Global Privacy Control (GPC) signals. If a standard is adopted in the future, we will update this Privacy Policy accordingly.

11. Do United States Residents Have Specific Privacy Rights?

This policy covers users in: California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia.

Your Rights

  • Right to know whether we process your personal data
  • Right to access your personal data
  • Right to correct inaccuracies
  • Right to request deletion
  • Right to obtain a copy of your data
  • Right to non-discrimination
  • Right to opt out of targeted advertising, sale of personal data, or profiling
  • Right to appeal denied requests

How to Exercise Your Rights

Appeals

If we decline your request, email corporate@luminosuccess.com to appeal. We will respond in writing.

12. International Data Transfers

In Short: Lumino AI, SIA is based in Latvia (European Union). If you are accessing our Services from the United States, your information will be transferred to and processed in the European Union.

Lumino AI, SIA is registered and headquartered in Riga, Latvia, which is part of the European Union. As a result, when you provide us with personal information, it may be transferred to, stored, and processed in Latvia or other countries where our service providers operate. The European Union has data protection laws that are generally considered to provide an adequate level of protection for personal data.

We rely on our service providers (such as Google Analytics, Stripe, and our hosting providers) to comply with their own data protection obligations when handling personal information on our behalf. Where required by applicable law, we use standard contractual clauses or other valid transfer mechanisms to safeguard your personal information.

13. Do We Make Updates to This Notice?

Yes. We will update this Privacy Policy as needed. Changes are effective when posted with an updated Effective Date.

14. How Can You Contact Us About This Notice?

Lumino AI, SIA
Latgales iela 153A-8
Riga, LV-1003
Latvia
Email: corporate@luminosuccess.com
Contact form: privacy contact form below

15. How Can You Review, Update, or Delete the Data We Collect from You?

Email corporate@luminosuccess.com to request access, correction, or deletion of your personal information, or use the form below.

Privacy Contact Form

Use this form for privacy-related questions or requests only. To book a demo, please use the homepage form.